Política de reembolso
Refund Policy
Return Eligibility We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, unwashed, and in their original packaging with all tags attached.
Non-Returnable Items Due to hygiene reasons, the following items are not eligible for return unless there is a manufacturing defect:
- Socks and all hosiery products
- Underwear and base layer products
We do not accept returns for items damaged due to misuse, improper washing, or normal wear and tear.
Quality Issues If you receive a defective or incorrect item, please contact us within 30 days of delivery at info@zealwool.com with photos of the issue. We will arrange a free return and full refund.
How to Return
- Email info@zealwool.com to request a return authorization
- Ship the item to: 828 Xinkang Road, Building 12, No. 302, Xianghuaqiao Street, Qingpu District, Shanghai 201700, China
- Return shipping costs are the responsibility of the buyer (except for quality issues)
Exchanges We do not offer exchanges. Please return the original item and place a new order.
Refunds Once we receive and inspect your return, we will process your refund within 5–10 business days. Refunds will be issued to your original PayPal account.